DELIVERY & RETURNS
You can always return an online purchase within 14 days after the delivery.
How to return an item: please report your return by email (email@example.com) as quickly as possible. After our confirmation you have 14 days to return the item.
You can arrange the transport yourself or have us arrange the pick up for you.
Depending on your location and size of the item pick up costs between €40 - €80.
We will deduct the pick up costs from the refund.
The shipping costs and responsibility for damages of returns are for the customer.
Refunds are made through the webshop system, you will receive a confirmation email (always check your SPAM) and the deposit will take up 1-5 business days.
The return conditions can be found in our Terms & Conditions.
DELIVERY VINTAGE DESIGN PIECES
We provide free doorstep delivery to the Netherlands & Belgium.
We strive to deliver your order within 5 - 14 days. Usually you will receive your order the next week, we will contact you per email about the delivery. Keep an eye on your SPAM inbox.
Unfortunately we are not able to store your purchase for more than 4 weeks.
Please note our standard delivery through 'Brenger' is doorstep delivery: the furniture will NOT be carried indoors or upstairs. You are expected to lend a hand and/or arrange extra help for larger pieces. It's possible to request extra service for a fee between €10 - €50 depending on the needed service, let us know what you need.
You will receive a confirmation email from Brenger for the delivery of your order. They will let you know their time frame of 4 hours, the day before the delivery.
It's not possible to request a time frame.
You can choose to place your order and pay the additional shipping costs afterwards, it will be added to your order and you'll receive an invoice for the shipping costs. Choose the 'pay for shipping afterwards'.
UK after Brexit: Delivery is possible in the UK. Please note that there are extra costs besides shipping costs, the transporter will ask for an extra import fee and the UK government will tax you UK VAT.
DELIVERY CONTEMPORARY ITEMS
We strive to deliver your order within 5 - 14 days. Usually you will receive your order the next week, we will contact you per email about the delivery/tracing code. Keep an eye on your SPAM inbox.
The delivery method of our contemporary collection may vary per item, please find the delivery info of the product concerned in the product description.
Please note that some of our contemporary items are made to order and a production time of 1 - 6 weeks might be applicable. Check the product description for more information. After you've placed your order we will of course keep you informed about the production & delivery times.
No rights can be derived from this text, for more information we refer to the General Terms and Conditions.