FAQ

RETURNS

You can always return an online purchase within 14 days after the delivery.
How to return an item: please report your return by email (info@weberxvanrijn.nl) as quickly as possible. After our confirmation you have 14 days to return the item.
You can arrange the transport yourself or have us arrange the pick up for you.
Depending on your location and size of the item pick up costs are between €40 - €80. We will deduct the pick up costs from the refund.
The shipping costs and responsibility for damages of returns are for the customer.
Refunds are made through the webshop system, you will receive a confirmation email (always check your SPAM) and the deposit will take up 1-5 business days.
The return conditions can be found in our Terms & Conditions.

DELIVERY OF VINTAGE DESIGN PIECES
We provide free professional home delivery in the Netherlands & Belgium.
We strive to deliver your order within 5 - 14 days, usually you will receive your order the next week. We work with our own professional logistics partner who will contact you about the delivery on Whatsapp / text / phone call.

Unfortunately we are not able to store your purchase for more than 4 weeks after purchase.

Small items will be shipped with PostNL, you will receive a track & trace per email.

International shipping: We ship worldwide! European shipping will take 14 - 28 days depending on your location. Please contact us first for a quote.
You can choose to place your order and pay the additional shipping costs afterwards, it will be added to your order and you'll receive an invoice for the shipping costs. Choose the option 'pay for shipping afterwards'.

It's possible to arrange your own shipping, please choose 'DIY shipping' in the check out.
UK after Brexit: Delivery is possible to the UK. Please note that there are extra costs besides shipping costs, the transporter will ask for an extra import fee and the UK government will tax you UK VAT.

DELIVERY OF CONTEMPORARY ITEMS
Please note that our contemporary items are made to order and a production time of 1 - 8 weeks might be applicable. Smaller pieces such as poefs and stools have a shorter production time and are usually shipped fairly quickly (within 1 - 2 weeks).

After placing your order, we won't be able to tell you when exactly your order is out of production. You will receive an email as soon as your order is ready for shipping and from then on it will be possible to trace it with a tracking link. We kindly ask you for your patience and support for this sustainable way of furniture production.

NO RESERVATIONS / NO HOLDS
Unfortunately it's not possible to put items on hold.

PAYMENT OPTIONS
We accept payments through iDeal, Maestro, Mastercard, American Express, Bancontact & Giroplay.

All sales go through our online store, also purchases that are made in the showroom. We do not accept card or cash there.

VAT %
Please note that our vintage items are 'margin goods' and therefore the charged VAT is 0%.
Contemporary items are charged with 21% VAT.

SHOWROOM

Zwaanshals 410, Rotterdam

Open on Saturday between 12.00 - 17.00
By appointment: Monday - Friday 10.00 - 18.00

If you'd like to make a viewing appointment, contact us through the contact form / send us an email at info@weberxvanrijn.com / DM on Instagram.

RENTAL
Our showroom is for rent as a shoot location with props.
Check the rental page for ore information.

No rights can be derived from this text, for more information we refer to the General Terms and Conditions.